Quick Reference Guide to SMHC Services

Patient Access (Admitting/Registration) - Registration, Pre-certification, Insurance Verification

  • Department Service:

  • Registration, Pre-certification, Insurance Verification

  • Department Main Phone Number:

  • Biddeford (207) 283-7126; Sanford 324-4310 (x8090)

  • Department Fax Number:

  • Biddeford (207) 283-7667; Sanford 490-7352

  • Service Days & Hours of Operation:

  • Patient Access is staffed 24 hours/day, 7 days/week, 365 days/year.

  • Description of Service:

  • The Patient Access Department enters patient's demographic and billing information into SMHC's computer system, verifies insurance coverage, and obtains pre-certification from the patient's insurance company for certain services. Most patients will be assigned an account number for each visit. For patient safety reasons, we will confirm a minimum of four identifiers on each patient before finalizing the registration, even if the patient has had services at SMHC recently.


 Scheduling an Appointment/Procedure:

  • Days & Hours to Schedule Appointments/Procedures:

  • Biddeford: Direct admissions can be scheduled with the admitting department upon bed availability 7 days a week, 24 hours day, 365 days per year. To schedule a radiology procedure please dial 283-7171, to schedule surgery please dial 283-7740, for ambulatory outpatient services dial 283-7052. Sanford: 490-7070 - One call scheduling line Monday-Friday 8:00am-5:00pm.