Patient Access (Admitting/Registration) - Registration, Pre-certification, Insurance Verification
- Department Service:
Registration, Pre-certification, Insurance Verification
- Department Main Phone Number:
Biddeford (207) 283-7126; Sanford 324-4310 (x8090)
- Department Fax Number:
Biddeford (207) 283-7667; Sanford 490-7352
- Service Days & Hours of Operation:
Patient Access is staffed 24 hours/day, 7 days/week, 365 days/year.
- Description of Service:
The Patient Access Department enters patient's demographic and billing information into SMHC's computer system, verifies insurance coverage, and obtains pre-certification from the patient's insurance company for certain services. Most patients will be assigned an account number for each visit. For patient safety reasons, we will confirm a minimum of four identifiers on each patient before finalizing the registration, even if the patient has had services at SMHC recently.
Scheduling an Appointment/Procedure:
- Days & Hours to Schedule Appointments/Procedures:
Biddeford: Direct admissions can be scheduled with the admitting department upon bed availability 7 days a week, 24 hours day, 365 days per year. To schedule a radiology procedure please dial 283-7171, to schedule surgery please dial 283-7740, for ambulatory outpatient services dial 283-7052. Sanford: 490-7070 - One call scheduling line Monday-Friday 8:00am-5:00pm.