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Billing Information
We will be happy to bill your insurance company directly for services provided during your stay. If you have more than one insurance, we will bill them for any balance after your primary insurance has paid. If we need additional information from you in order to bill your insurance, we will contact you for this information. Sometimes an insurance company requires its insured to provide them with information directly, and will not accept the information from the hospital. It is very important that you respond promptly to any requests you receive from your insurance company for information.

We will send you a monthly statement for each account you have at SMHC that has a balance due from you. If we have a contract with your insurance company, we will not bill you until we know the amount of the bill which is your responsibility to pay. Each statement contains an important message about the status of your account. Please pay attention to these messages, and be sure to call us if you have any questions.

What Your Bill Means
If you would like an itemized copy of your bill, please call us at (207) 282-9080 (toll free: 877-282-9080) to request one. Your itemized bill will show a room charge which includes professional nursing care, bedside meals, permanent medical record services, social services and support services such as housekeeping, laundry, maintenance and the business office. The bill will also show separate charges for any services which are ordered by your physicians such as laboratory tests, x-rays, drugs and oxygen.

Anesthesiologist, radiologist and physician interpretation fees are billed separately. Your physician, and other physicians with whom he or she consults, will send you separate bills for their services. Payments for these physicians should be sent directly to their offices and not to SMHC.

About the Cost of Health Care
As a non-profit health institution, SMHC depends largely on payments for patient care to support its day-to-day operation. This operation goes on around-the-clock, all year long, and is available to people regardless of their ability to pay. SMHC, like all hospitals throughout the country, works to deliver the best care possible at the lowest possible cost. To accomplish this goal, we plan cooperatively with other hospitals in our region to avoid duplication of equipment and programs, offer many services on an outpatient or short stay basis, and participate in group purchasing activities.

© Southern Maine Health Care     1 Medical Center Drive     Biddeford, Maine 04005 USA     Tel: (207) 283-7000

SMHC is a member of the MaineHealth System and a participant in the HealthInfoNet Health Information Exchange

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