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We will be happy to bill your insurance company directly for services provided during your stay. If you have more than one insurance, we will bill them for any balance after your primary insurance has paid. If we need additional information from you in order to bill your insurance, we will contact you for this information. Sometimes an insurance company requires its insured to provide them with information directly, and will not accept the information from the hospital. It is very important that you respond promptly to any requests you receive from your insurance company for information.
We will send you a monthly statement for each account you have at SMHC that has a balance due from you. If we have a contract with your insurance company, we will not bill you until we know the amount of the bill which is your responsibility to pay. Each statement contains an important message about the status of your account. Please pay attention to these messages, and be sure to call us if you have any questions.
SMHC is committed to providing consumers of healthcare services with pricing information so they may better anticipate and understand their financial responsibilities and be able to make informed healthcare decisions. Our Patient Financial Services team can provide pricing estimates/quotes and packaged pricing for pre-scheduled services.
To request pricing information, please visit the Cashier’s office or call the Patient Accounts Department at (207) 467-8880, Monday - Friday, 8:00 a.m. - 5:00 p.m. Please be prepared to provide the CPT code/s for scheduled services you want pricing information for. Your doctor’s office can provide you with CPT codes for services.
You may also get payment information related to common medical procedures for insured patients or estimated charges for uninsured patients by visiting the Maine HealthCost website.
What Your Bill Means
If you would like an itemized copy of your bill, please call us at (207) 467-8880 (toll free: 877-282-9080) to request one. Your itemized bill will show a room charge which includes professional nursing care, bedside meals, permanent medical record services, social services and support services such as housekeeping, laundry, maintenance and the business office. The bill will also show separate charges for any services which are ordered by your physicians such as laboratory tests, x-rays, drugs and oxygen.
Anesthesiologist, radiologist and physician interpretation fees are billed separately. Your physician, and other physicians with whom he or she consults, will send you separate bills for their services. Payments for these physicians should be sent directly to their offices and not to SMHC.
Our goal is to make the billing and payment process as easy for you as possible. Here are answers to several of the most frequently asked questions patients have about their bills.
Will SMHC bill my insurance?
Yes, we will be happy to bill your insurance provider for you. If we need more information, we will contact you. If your insurance company asks you for more information, please respond as quickly as you can.
When will I get my bill?
You won’t receive a bill from SMHC until after your insurance provider has looked at your claim and paid SMHC what your insurance plan will cover. They will also let us know how much you owe at this time. You’ll receive a statement every month for any account that has not been completely paid. However, if it makes it easier for you, we will be happy to combine accounts and send you one statement. If you would like a statement that lists every item owed on it, contact Customer Service at (207) 467-8880 and let them know.
What’s included in my inpatient room charge?
The inpatient room charge includes professional nursing care, meals, permanent medical record services, housekeeping, laundry, maintenance, social services and discharge planning.
Other charges that might be on the bill include diagnostic services (x-ray, lab tests, etc.), medical supplies, medications, surgical procedures, therapy services (physical therapy, occupational therapy, respiratory therapy, etc.) or emergency services.
Are my doctor’s charges included in my bill?
Your hospital bill will include the SMHC Emergency Department doctor, SMHC-employed hospitalist and SMHC-employed nurse anesthetist (CRNA) charges. Radiologist, pathologist and anesthesiologist charges are not included on your hospital bill. These professionals will send you a separate bill for their services. Your personal doctor or surgeon will also bill you separately.
Where can I pay my bill?
You can pay your bill by mail or online by clicking here. Send your check, money order or credit card information to:
Southern Maine Health Care
PO Box 626
Biddeford, ME 04005-0626
Be sure to put your account number on the check.
You can reach the Billing Department at (207) 467-8880, Monday through Friday from
8 am to 5 pm. After hours, weekends, or holidays, you can leave a voice mail message, and we will return your call as soon as possible on the next business day.
If you’d like to pay your bill in person, please stop by the Cashier’s Office located on the first floor of both medical centers. Our cashier offices are open Monday through Friday, except for some holidays. For your convenience, we accept Visa, Mastercard, Discover and American Express.
What if I can’t pay my bill?
If you are unable to pay your bill in full, please contact Customer Service at (207) 467-8880 to discuss your options. We can work with you to set up a payment plan, or you may be eligible for free care or partial free care based on your income.
About the Cost of Health Care
As a non-profit health institution, SMHC depends largely on payments for patient care to support its day-to-day operation. This operation goes on around-the-clock, all year long, and is available to people regardless of their ability to pay. SMHC, like all hospitals throughout the country, works to deliver the best care possible at the lowest possible cost. To accomplish this goal, we plan cooperatively with other hospitals in our region to avoid duplication of equipment and programs, offer many services on an outpatient or short stay basis, and participate in group purchasing activities.