Your safety and satisfaction are top priorities at SMHC and we highly value feedback from our patients, their family members and visitors. We recognize employees for their excellence and appreciate hearing whenever we do not meet your expectations. So please let us know if you have any concerns or questions. Our goal is to make sure we take care of any concerns or complaints to your complete satisfaction.
PATIENT SURVEYS: After you return home, a patient survey may be mailed to you. Your opinion is very important to us and helps us continue to improve our care and services. Your participation in this survey will be very helpful to us and to our future patients. Please take a moment to complete this survey and let us know how we did. If you have any questions about the survey, please call the Quality and Patient Safety Department at (207) 283-7909.
PATIENT ADVOCATE AND CARE LINE: Please let us take care of any concerns you or your family may have regarding your care before you go home. All members of our team are here to advocate and assist you and your family with any needs or concerns. SMHC has a Patient Advocate who acts as a liaison with the hospital to make sure you receive quality care. You may speak directly to your Patient Advocate by calling the Care Line at (207) 283-7662 or (207) 283-7909.
OTHER OPTIONS: If you have a concern about your care or safety, or a complaint, we are here to help and encourage you to consider the following:
* Please note that neither the Department of Health & Human Services nor The Joint Commission address billing concerns. Please contact SMHC directly if you have questions about your bill.