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Services for You & Your Visitors

FLOWERS: If you are sent flowers while you’re in the hospital, an SMHC volunteer will deliver them to your room as soon as possible. If you have already left SMHC, we will let the florist know and provide your address so the flowers can be delivered to your home.

MAIL: If you’d like to receive mail during your stay, it should be addressed to the medical center where you are staying:

Southern Maine Health Care
c/o Your Name
1 Medical Center Drive
PO Box 626
Biddeford, Maine 04005-0626
Southern Maine Health Care
c/o Your Name
25 June Street
Sanford, Maine 04073-2621

A hospital volunteer will deliver mail to your room as soon as possible after it comes into one of our mailrooms. If you have already left SMHC, we will immediately forward your mail to your home. The volunteer will also be happy to take your stamped outgoing mail to the mailroom. Stamps can be purchased in Biddeford at The Gift Shop in the Main Lobby.

ONLINE GREETING CARDS: SMHC has made it easy for your family and friends to send their well-wishes using our online greeting card service, click here to access. A volunteer will bring the printed card to the patient as soon as possible. 

PATIENT BELONGINGS: Patients and visitors are responsible for all personal belongings. SMHC is not responsible for replacing lost or misplaced items, so we recommend that you bring only essential items to the hospital.

Please leave all valuables at home or send them home with a family member or friend upon admission to the hospital. Valuables include jewelry, watches, cash, credit cards, wallet, purse, camera, cell phone, laptop, or any other item that would be considered a loss if misplaced.

If family members are not present, valuable items should be given to the nursing staff to be secured in a valuables envelope and locked in the safe; however, given the size of the safe only small items can be accepted for storage in this manner. Please do not keep valuables at the bedside.

We recognize that some items will be necessary for you to keep with you during your stay, such as dentures, hearing aids and eyeglasses. Our staff will work with you to help keep these items secure during your stay. Please avoid placing these items on your meal trays, under pillows, on the sheets, or any place where they may be accidentally discarded or lost.


Book Cart – Biddeford Medical Center
We offer a book cart stocked with donated books and magazines for your reading pleasure. A volunteer will bring the cart to your room. Feel free to choose any book or magazine you would like to keep. If you miss the cart and would like some reading material, please call Volunteer Services at 283-7225, and a volunteer will bring the cart to your room as soon as possible.

Sharp Minds, Strong Bodies – Sanford Medical Center
To help you pass the time while you are with us, we have a variety of mentally stimulating activities available to you, all free of charge. Patients may choose from iPad2s, playing cards, activity books (including word searches, crossword puzzles, and Sudoku), print and audio newspapers, magazines and books. You can also choose from one of our board games (checkers, backgammon, cribbage, chess, scrabble and dominoes.)

For our younger guests, we have playing cards, puzzles, coloring books and crayons, and a variety of games. A volunteer will check with you in the morning to see if you would like anything for the day. If you would like to borrow an item later in the day, you can request it from a member of your patient care team.

SMHC AUXILIARY GIFT SHOP – Biddeford Medical Center
The Gift Shop, managed by the Southern Maine Health Care Auxiliary and staffed solely by volunteers, is located at our Biddeford Medical Center on the first floor just off the Main Lobby. Here, you and your guests will find a wide selection of toiletries, small gifts, stuffed animals, books, magazines, cards, candy, jewelry, calling cards and stamps. The Auxiliary donates all Gift Shop proceeds to SMHC to benefit patient care.

Hours (dependent upon volunteer coverage):
Monday - Friday: 9:30 am – 6:30 pm
Saturday: 11:00 am – 3:00 pm


Medical Centers Main TDD/TTY Phone Numbers

  • Biddeford Medical Center: 207-283-7028
  • Sanford Medical Center: 207-490-7358

Emergency Departments Main TDD/TTY Phone Numbers

  • Biddeford Medical Center: 207-283-7004
  • Sanford Medical Center: 207-490-7358

SMHC offers numerous devices and services to assist the hard-of-hearing including handsets; headsets; and over-the-telephone, on-site and video interpreting services. Please ask a member of your care team for assistance.


Biddeford Medical Center: For the comfort of our patients and their family members, the Biddeford Medical Center has a beautiful chapel located on the first floor off of the Main Lobby. Clergy of many faiths visit with patients regularly. If you would like to see someone from your own faith tradition, please ask a family member to let him or her know that you are in the hospital.

Sanford Medical Center: Chaplains provide supportive spiritual care to all who are in need. Chaplains are in our Sanford facility some part of the day on Monday, Wednesday, Thursday, Friday and Sunday, and are always available upon request. If you would like a visit from one of our volunteer chaplains, please let a member of your care team know. There is also a Meditation Room available on the second floor of the hospital off of the inpatient waiting room for the use of patients and family members.

© Southern Maine Health Care     1 Medical Center Drive     Biddeford, Maine 04005 USA     Tel: (207) 283-7000

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